The pool temperature was freezing, but was very clean.

Plenty of staff checking to make sure everyone was wearing masks and social distancing. They didn’t offer any comps or offer to upgrade us. It was a big hike from the Palace Tower to the front desk. Then when we had issues with the rooms, both my husband and I had to go and get keys for the new rooms. It was clean, but smelled like maple syrup Overall the customer service at this hotel was unacceptable. We were finally given a little bit larger room on the 11th floor. The views of the pool were great from the first two rooms, but the windows haven’t been cleaned for awhile. The desk chair also had stains on it, but not as bad as the first room. There was a gunky splotch on the counter. The bathroom shower door had grime on it and the mirror didn’t seem like it was wiped down for weeks. The second room we were given was extremely dusty and did not look like it had been cleaned for months.

Caesars also confirmed this was one of their “newly renovated” rooms. Then we discovered a broken glass in the bathroom along with pulls all over the carpet. There were stains on the couch, the desk chair and the baseboards were all damaged and had black smudge lines down an entire wall. 3rd Time’s a charm? The first room was absolutely disgusting to the point of where I would not even sit on the furniture. Warmest regards, Adam Miller Senior Director Hotel Operations Caesars Palace recently stayed at Caesars Palace to celebrate my 50th Birthday and had to change our room twice before we received a clean room. I am very sorry you had this experience at this time, and would welcome you back in the future and may reach out to me at if you have any additional questions or concerns. Everyone indoors at all properties across the Caesars network are required to wear masks except when eating or drinking. Caesars Entertainment takes great care across every resort, working closely with health experts and incorporating advice from the World Health Organization, the Centers for Disease Control, and the US Environmental Protection Agency, including but not limited to the Nevada Gaming Control Board. Recommended social distancing guidelines are being adhered to throughout the resort and the presence of hand sanitizer stations have been increased across each area. For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. I'm disheartened to hear that you were disappointed with various aspects of your visit, and our recent Health & Safety Protocols. Dear IAmCeal, Thank you for choosing Caesars Palace.

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